Booking a Session

Clients book sessions from the client portal. This page explains the booking flow from both the client and coach perspective.

Prerequisites

Google Meet must be set up and your Google account connected — see Google Meet Setup

The program must have sessions configured (duration and repetition count set)

Your availability must be configured — see Your Availability

The client must be actively enrolled in the program

Client: Booking a Session

The client logs into the portal

They open their enrolled program (or go to the Sessions tab)

They click Book appointment

A calendar shows available dates based on your availability settings

They pick a date and time slot

They confirm the booking

After confirming:

A Google Meet link is generated automatically

Both you and the client receive a confirmation email with the meeting link, date, and time

The session appears in the client's portal under Upcoming Sessions

Viewing Booked Sessions (Coach)

Your booked sessions appear in two places:

AllCoach → Appointments — full list of all sessions across all clients

Your Google Calendar — AllCoach adds the event directly

Cancelling a Session

Sessions can be cancelled by either the client or the coach.

Client: Cancelling a Session

The client logs into the portal

They go to the Sessions tab

They click Cancel next to the upcoming session

Both the client and coach receive a cancellation email

Coach: Cancelling a Session

Go to AllCoach → Appointments

Find the session you want to cancel

Click Cancel

Both you and the client receive a cancellation email

The cancelled session slot is returned to the client's available count so they can rebook if needed.